FAQ

 

How far in advance should I book my rentals?

As Soon as possible. Bookings are subject to product availability. Once you are firm on your date, reserve your rental items. This will secure the products that you have chosen for your special event.

What do you require to book an order?

To confirm a quote, we require your contact information (address, phone, email and/or fax), valid credit card information and a non-refundable deposit. The deposit is equal to 50% of your order total and is applied towards your final balance. This payment can be made by Credit Card, Cash, Check or Email Transfer.  Discounts are applied for Cash and Check payments.

When do I need to have my final numbers by?

14 days prior to your event. Any reductions or cancellations are non refundable. However, we can make minor adjustments to number of chairs and tabletop items up to 2 weeks prior to the event, and any additions are welcome up to 2 weeks prior to event subject to availability. Alpenglow Events must be provided with a final count of items 2 weeks prior to event

We’ve had 15 people RSVP us at the last minute, can I add to my order?

Yes, as long as the items are available. 

What is your cancellation policy?

Cancellation of all items will result in forfeit of your 50% deposit.  Eliminations of items from you order are non-refundable.  However, we can make minor adjustments to number of chairs and tabletop items up to 2 weeks prior to the event, and any additions are welcome up to 2 weeks prior to event subject to availability. Alpenglow Events must be provided with a final count of items 2 weeks prior to event. 

Do you deliver?

Yes, we do offer delivery. Delivery rates will vary depending on delivery specifics. Please contact us for a quote.

How much is your delivery fee?

Delivery rates vary depending on delivery specifics. Please contact us for a quote.

Do I need to wash my items before I return them?

We wash all dishes, glassware and linen upon return. We do ask that you scrape or rinse the plates free of any food and empty the glasses. Dinnerware should be returned “dishwasher ready.” We ask that you do not wash any linens.

When do you set up the tent?

We will finalize our delivery and set up schedule 1-2 weeks prior to your event. We work with you and your venue to set up the tent as early as is feasible the week of your event, generally 1-2 days in advance. Some venues require same day set up and we will discuss that with you at the time of booking to prevent timing conflicts.

Do you set up and take down my rentals?

We set up all Festival, Marquee and Clearspan tents, dance floors, portable flooring, staging, custom lighting, all tent accessories and leg drapes. Set up/take down packages for tables, chairs, table top, and decor, as well as day of packages are available upon request. Please contact us for a quote. 

Do you rent for out of town events?

Yes. Please contact us for a delivery rates or pick up information. 

When is my final payment due?

Final payment is due in full 2 weeks prior to your event, no exceptions.

How can I pay for my rentals?

We accept cash, check, debit and all major credit cards. Discounts available for cash or check payments.